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GUARANTEE CERTIFICATE

Atmosphera guarantees the quality of all its products, covering possible manufacturing defects concerning any element manufactured by Atmosphera and sold by it.

In case of manufacturing defects Atmosphera will replace the product completely, or will provide all components needed for a complete restoration of the product free of any additional charge.

Any manufacturing defect must be acknowledged by Atmosphera’s personnel or personnel authorized by Atmosphera. Any article remade by Atmosphera for free, is to be considered on Ex works basis, shipping costs and any other additional cost not included.

The guarantee is limited to Atmosphera products only and does not cover:

  • damages caused by leaks/malfunctioning to objects, materials or any other element that is not part of the aforesaid authorized replacement;
  • disassemble and reassembly of the Atmosphera product to be replaced and all the furniture or structural parts that might be related to it;
  • transportation costs;

It is understood that: possible differences in colour or grain are not considered as defects when veneered wood is assembled with solid wood parts.

Validity

The guarantee is valid only with regard to purchases made through Atmosphera and consists in the substitution or repair, free-of-charge, of the defective elements, ascertained upon testing and recognized as such by Atmosphera or by its representatives. The validity of the contract guarantee is subject to the purchaser providing Atmosphera with the guarantee certificate, duly completed in every part and bearing a numbered certified protocol. The purchaser must verify that the guarantee certificate contains the purchaser’s correct identification data, a complete list of the purchased products and that it is delivered to the purchaser together with the product’s data sheets including the technical features and user and maintenance instructions.

Duration

The duration of the guarantee is (2) two years. The guarantee is valid as of the date of the tax receipt and/or the delivery note given to the purchaser. In any case, the guarantee shall have a start from the date of the invoice.

The Guarantee shall not be applicable:

  • to defects or damages deriving from fair wear and tear of the products or from its improper use;
  • to defects or damages deriving from failure to follow user instructions, or cleaning and maintenance suggestions included in the product data sheet;
  • to inevitable small tone variations on all materials and finishes due to long-term exposure to natural or artificial lighting, to fumes or to natural aging process;
  • Therefore possible replacements may have some differences if compared to the original finishes. This issue can not be used as a cause for a complaint or product return;
  • to defects or damages caused by woodworm, long-term use of the product in unsuitable;
  • environment with excessive heating or humidity or other abnormal climatic conditions;
  • to defects or damages caused by faulty installation or from alterations, adulterations, modifications or repairs made by the purchaser or any third parties.

The Guarantee shall expire in the event of:

  • defects or damages to the single components caused by faulty installation or use of defective hydraulic and electrical components by non specialized personnel and/or which do not comply with the laws and regulations in force in the Country;
  • defects or damages to the single components arising from transportation;
  • damages to the single components deriving from disassembly, assembly, installation, adulterations and modifications when done by the purchaser without express authorization from Atmosphera;
  • defects or damages to elements and/ or structures which house electrical appliances not installed by Atmosphera or the Dealer;
  • defects or damages deriving from the use of goods produced by third suppliers not sold by Atmosphera.